Since its inception, the center has been keen to put the quality of face-to-face training as one of its first goals, and to set standards and indicators for that, including the development of a questionnaire that measures the satisfaction of beneficiaries (trainer-trainee). With the aim of improving and developing the educational and training process in person and via the Internet. The level of satisfaction of the beneficiaries (trainer – trainee) is measured through an electronic link that is obtained by the center management for the trainees and trainers at the end of each course in order to measure their satisfaction with the programs presented in the style of e-training and suggestions that can contribute In the effectiveness of the performance of the courses offered through the center, as knowing the opinion of the beneficiaries about the services of the site and the courses provided and their observations and suggestions contribute to the decisions of the management of the center to develop the e-learning process remotely.

Steps to prepare the questionnaire:

• Determining the objectives required for the work of the questionnaire and setting the indicators that achieve the objectives, then determining the data and information to be collected.
• Converting goals into a set of closed and open questions and inquiries

•  Restricting the questionnaire questions to a limited group of specific individuals to give their opinion, and in light of the feedback we get, we modify the questions in a way that gives good feedback.

• Design and write the questionnaire in its final form.

• Sending the questionnaire to the beneficiaries (trainer – trainee) to be filled out.

• The technical support team collects data and studies the answers we get from the beneficiaries.

• Submitting the results and data to the competent department and statistical analysis thereof in order to extrapolate the reality.

• Compare results, indicators and criteria required to determine the extent to which desired goals are achieved.

The questionnaires include several axes prepared to include aspects of beneficiary satisfaction in line with the objectives of the center and the training services it provides, as follows:

1. Availability of the electronic service and ease of access and dealing with it: Through this axis, we measure the beneficiary’s impressions of his experience of the e-learning systems used.
2. The axis of identifying the pros and cons of training content: This axis helps us to identify the beneficiaries’ opinions on the pros and cons of providing training content using electronic educational systems. Weaknesses that prevent the use of this content, and proposals to overcome them.
3. The axis of accuracy and reliability in the training material: In this axis, we deal with measuring the opinions of the beneficiaries regarding the accuracy and reliability of the training materials. As well as the extent to which factors attract the beneficiary’s attention and integrate it with the training outputs.
4. The axis of the general impression of the beneficiaries: we work in this axis to identify the impressions of the beneficiaries about the information and awareness of the technical, technical and academic support services provided, and the methods and mechanisms for benefiting from them.

How to benefit from the survey results:

• Employ the results in developing and improving training plans.
• Improving the training and educational process.
• Raise efficiency and quality of performance in accordance with quality standards and beneficiaries’ satisfaction.
• Solving problems and overcoming difficulties facing the beneficiaries.